Features & Benefits

• Customer Service Representatives
  

  Available 24 hours a day
  Empowered to respond to your cardholders' needs quickly
  Trained in-depth to tackle issues specific to your company 
  (75% classroom/25% on-the-job)
  Accessible by toll-free numbers in North America
  Collect numbers internationally

• Dispute Resolution Center
  

  Records and begin processing disputed charges
  One call resolution whenever possible
  Applies temporary credits to disputed balance during research to prevent account aging
  Disputes must be received in writing.

• Fraud Department

  Monitors suspicious activity
  Contacts cardholder to verify card possession; If necessary, contacts program administrators.
  Occasionally places a "caution" on the card to determine if purchases in question are legitimate. Indicator will request merchant to call GE CPS for verification of the individual using the card.
  Works to ensure that there is no fraudulent activity on the account.

• Fraud Department

  Monitors suspicious activity.
  Contacts cardholder to verify card possession; If necessary, contacts program administrators.
  Occasionally places a "caution" on the card to determine if purchases in question are legitimate. Indicator will request merchant to call GE CPS for verification of the individual using the card.
  Works to ensure that there is no fraudulent activity on the account.

• Collections Team
  

  Monitors accounts to identify potential payment issues.
  Coordinates with cardholders, program administrators and paying offices to: enhance payment process, expedite payment research, monitor card usage, ensure uninterrupted card usage when and where appropriate.
  Works very closely with fraud department to identify potential suspicious activity.

• Communication/Feedback Programs

  Telephone calls monitored for standard service requirements.
  Feedback is provided to associates and managers daily
  Monthly coaching sessions to establish performance expectations and service strategy. 
  Several recognition programs to identify and to reward achievement.

• NetService

  In Addition, your cardholders can utilize the self-service capabilities of GE NetService on-line anytime.